Shipping & Returns
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
To place an order, simply browse our products and add items to your shopping cart. Once you are ready to checkout, follow the steps to complete your order and make a payment.
If an item you’re after is out of stock to ensure you’re notified first we recommend the following, click on the item you’re interested in and then click your size and sign up to the “email when available” feature.
We ship to UK, USA, Canada, New Zealand and Australia.
All orders are packaged and processed within 24 hours and then sent on their way to you! For UK-based orders, you can expect to receive yours in 5-10 days. However, deliveries to the rest of the world can take anywhere from 7-15 days. You’ll receive a more in-depth breakdown in the shipping confirmation email.
Well, yes you can cancel your order within 12 hours of your order being placed after that we will start the manufacturing process.
If your package is lost or damaged during shipping, please contact us as soon as possible so we can assist you in filing a claim with the carrier. We will do our best to resolve the issue and ensure that you receive your order.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of the purchase date. The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
Yes, you can return or exchange an item purchased on sale, as long as it meets our return policy criteria. However, the refund or exchange will be processed based on the sale price, not the original price.
The customer is responsible for return shipping costs unless the item is damaged or defective. In that case, we will cover the cost of return shipping.
Once we receive your returned item, we will process your refund or exchange within 5-7 business days.
If your item is damaged or defective upon arrival, please contact us within 48 hours of receiving the item. We will provide instructions for returning the item and either issue a refund or send a replacement item at no additional cost to you.
If you received the wrong item, please contact us within 48 hours of receiving the item. We will provide instructions for returning the item and either issue a refund or send the correct item at no additional cost to you.