At Elinor London, we want you to be completely satisfied with your purchase. If you are not satisfied with your item for any reason, we offer a 30-day return policy from the date of receiving your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@elinorlondon.com. Items sent back to us without first requesting a return will not be accepted. The customer is responsible for return shipping costs unless the item is damaged or defective. In that case, we will cover the cost of return shipping.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We do not accept returns for sale items or gift cards.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at support@elinorlondon.com. We are here to help you.